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    Troubleshooting & Solutions of Extender

    Dec 31,2023 | EXVIST Official Store

    Q1 How do I troubleshoot a black screen on my 4K RX device?

    If you are experiencing a black screen on your 4K RX device, first check the resolution settings. If the default output resolution is set to 3840x2160p, and the display does not support 4K, the black screen may occur. In this case, try lowering the output resolution to 1080P or 720P by pressing and holding the RST button on the RX device for about 1 second to switch to different resolution outputs automatically. If the issue persists, it may be helpful to check the connections, cables, and power source to ensure they are properly connected and functioning. If the problem continues, contacting technical support for further assistance may be necessary.

    Q2. How do I address the issue of my RX device always displaying "Connect to TX"?

    If your RX device is continuously displaying "Connect to TX," the following steps may help resolve the issue:
    1. Ensure that the TX (transmitter) device is powered on and operating normally. Verify its connections and power source.
    2. If the image is stuck at the RX (receiver), try shortening the transmission distance between the TX and RX devices. This can help improve the stability of the signal transmission.
    If the problem persists after following these troubleshooting steps, consider checking the cables, connections, and settings on both the TX and RX devices. It may also be beneficial to consult the user manual or contact technical support for further assistance.

    Q3. How can I address the issue of my RX device always displaying "No Signal Input"?

    If your RX device constantly displays "No Signal Input," the following steps can help troubleshoot the issue: