Process a Warranty

How does it work?
Welcome to Exvist’s self-service page for processing warranty requests and making inquiries. All Exvist warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Exvist purchase may have caused.

Please note this page is for purchases made through this website or the ExvistDirect store on sites such as eBay and Amazon. For purchases made through Exvist’s authorized resellers, please contact them directly.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.

What kind of warranty information do we neeed?
Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

Serial Number: The SN can be found on the main body of the product or on the page of system information after accessing it from browsers or by IPCManager, DeviceManager. If possible, it's strongly recommended to share the screenshots with us so that we can better confirm hardmware version, software version.

Note: Before Exvist can release a replacement, it may be necessary to return the defective item for quality inspection.